Payment Policy

The following networks' cards are accepted by us: ( Visa, MasterCard, Discover, and American Express )

Security

Your personal information is also kept safe with us. We implement physical, technical, and administrative protections to prevent unauthorized access or disclosure of the information we collect online. Because we employ an SSL certificate, our website is safe.
We only accept returns on products that have been bought. We are unable to charge your credit card due to security concerns.

What should I do if my payment is unsuccessful?

1: If you can't pay with a debit or credit card, ensure all your information is correct, including the credit card number, expiration date, CVV code, and billing address.

2: Check your credit or debit card balance to check if any money is available.

3: Verify that your credit card has been authorized and that the default online transaction limit is not too low.

4: Before logging back in, refresh the page or log out completely.

5: Create a new order instead of attempting to pay for the same product twice.

6: You should contact your bank if your payment is still denied.
Most credit card companies will automatically reject overseas transactions or payments as security measures unless the cardholder expressly requests that the transaction be accepted.

8: Try something new with a different card.

Please speak with us by phone or email for more information about our Payment Policy.

Address: 128, City Road, London, EC1V 2NX, UNITED KINGDOM

Phone: +44 7418360323

Email: support@silkyamz.com

Our customer service staff is here to help you with any concerns you may have 24 hours a day, 7 days a week.