FAQs

Please read the following Frequently Asked Questions. Our contact address is at the bottom of the page if you can't find what you're searching for.

WHAT IS THE PROCESS FOR PLACING AN ORDER?

On the product page, select your favorite style, click the ""Add To Cart"" button, and follow the simple steps to finish your transaction.

We'll get started on your order and let you know when it's ready!

HOW LONG WILL IT TAKE FOR MY ORDER TO BE SHIPPED?

Our store's orders usually arrive in 5 to 8 business days in United States, and Worldwide orders will take 14 to 21 business days to arrive.

HOW MUCH WILL SHIPPING COST ME?

If you live in United States or Worldwide, we give free delivery on all existing and new orders. 

MY TRACKING NUMBER IS INVALID.

Tracking numbers might take 3-5 days to show in the shipping carrier's system. The shipping service, in rare circumstances, may misplace an order. If the tracking number is still not working after a few days, don't hesitate to contact the shipping company.

I REQUIRE ASSISTANCE WITH A LATE ORDER.

Our store's orders usually arrive in 5 to 8 business days in United States, and Worldwide orders will take 14 to 21 business days to arrive.

Please contact us if your order has not arrived after 8 and 21 business days in America and Worldwide

MY PERSONAL INFORMATION IS HOW SAFE IS IT?

We fully adhere to the highest industry standards to secure your personal information when you check out and purchase from our shop.

Secure socket layer (SSL) technology, extensively used for online payment processing, encrypts your credit card information during transmission. Your payment card information is not kept and is just used to fulfill the desired transaction.

Please speak with us by phone or email for more information.

Warehouse address: 128, City Road, London, EC1V 2NX, UNITED KINGDOM

Phone: +44 7418360323

Email: support@silkyamz.com

Our customer service staff is here to help you with any concerns you may have 24 hours a day, 7 days a week.